ClickSoftware Unveils Next Generation Mobility Solution for the Real-Time Service Enterprise
12 Dezembro 2007 - 11:33AM
PR Newswire (US)
Integrated Suite of Scheduling, Mobility, Location Based Services
and Real-Time Traffic Updates Enables Real-Time Service and
Workforce Optimization BURLINGTON, Massachusetts, December 12
/PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd.
(NASDAQ:CKSW), the leading provider of mobile workforce management
and service optimization solutions, today unveiled a new and
significantly enhanced version of its ClickMobile product, which
helps companies make smart decisions in real-time, improving
service efficiency and revenues. New, easy-to-use features, which
support just about every step of handling the work order, provide
the technician of the future with a portable office to work more
productively. Simultaneously, dispatchers and managers are equipped
with a set of real-time monitoring tools, increasing their ability
to make informed decisions in real-time. Unlike other products
however, ClickMobile does not stop there. In conjunction with
ClickSoftware's ClickSchedule automated workforce scheduling
software, ClickMobile enables those organizations to graduate to
real-time automated, optimized mobile workforce management that
drives higher efficiencies and service responsiveness, thus taking
mobility solutions to a whole new level. "We recognized that having
an integrated solution for optimized scheduling and mobility would
result in many benefits for our organization both now and in the
future," said Dr. Loftur R. Gissurarson, Director of Internal
Control and Quality, Reykjavik Energy. "We were suitably impressed
with the wealth of features and functionality of ClickSoftware's
new mobile product and with their proven track record of
successfully delivering mobile workforce management solutions.
ClickMobile will connect workers in the field to headquarters
giving them up-to-the-minute scheduling changes as well as a
paperless means of receiving and reporting on work completed to
improve efficiency." "Many organizations rely on cell phones and
GPS maps for mobile workforce management but those approaches focus
solely on data transfer leaving the implied decisions to human
manual processing," said ClickSoftware's Chairman and CEO Dr. Moshe
BenBassat. "With even a small workforce of tens of technicians,
reacting adequately and in real time to the constant stream of
field data is well beyond the capabilities of any human brain. With
the release of this new version of ClickMobile, we offer the
ability to act in real-time on this field data and produce optimal
decisions for resource allocation and job scheduling." The new
version of ClickMobile is built upon the latest Microsoft mobility
infrastructure enabling vital field activities from the moment a
task is dispatched to final completion and reporting. Key new
features include: - Complete range of supported devices: from
simple cell-phones and smartphones to handheld devices and portable
computers; - Tight integration with ClickSchedule and
ClickSoftware's entire ServiceOptimization Suite; - Variety of job
dispatching methods - smart push, drip feed, daily or weekly view,
and more - according to your business processes; - Real-time
optimization - reacting to changing events in the field; - Full
support for work-order related activities - real-time updates,
automatic acknowledgement, customer history, spare parts, work
details, completion details, billing process, signature capture,
printing invoices and more; - Ability to download and upload file
attachments; - Cross organization messaging system for fast, low
cost communication; - Powerful configuration - different forms
based on different jobs, input validations, configurable colors,
icons, layouts, audible alerts, visual notifiers, shortcuts, and
many more; - Multi-lingual support; - Highly scalable and secure
connections; - Built-in integration to technologies such as GPRS
modem, GPS, phones, mobile printers and more; - Integration to back
office systems for a variety of uses such as billing, recording
timesheets, as well as signature capture; - Ability to centrally
configure and push software updates to all mobile users remotely,
without having to perform updates to each mobile device
individually. Organizations can be sure of the accuracy of the
information exchanged between headquarters and technicians in the
field because changes made in ClickMobile automatically appear in
ClickSchedule, and vice versa. That's because both applications
share the same business objects, databases and logic workflows.
Such integration saves companies the time and costs of errors from
manual reporting and scheduling operations. Some of ClickMobile's
key benefits include: - Real-time monitoring and optimization of
field resources and activities; - Automatic rescheduling to meet
customer commitments; - Reduces administrative costs associated
with time-consuming paperwork and phone calls; - Reduces
operational costs associated with excessive travel time, repeat
visits and idle time; - Enables real time optimization for better
utilization in a dynamic service environment; - Shortens service
lead times yielding improved customer satisfaction and loyalty; -
Low total cost of ownership due to the fact that ClickMobile shares
business objects, databases and logic workflows with ClickSchedule.
Every change is automatically applicable to both solutions.
"Leveraging the powerful Microsoft mobility infrastructure and
tight integration with our ServiceOptimization Suite, our
uniqueness relative to the competition is a product that, on the
one hand, offers a powerful portable office for the technician,
and, on the other hand, equips the organization with real-time
optimization capabilities that keep the schedule continually
optimized along with fast response to emergency situations. It is
the compelling nature of this combination (optimized scheduling and
mobility on the same architecture) that has seen a number of
clients, new and existing, select the new ClickMobile," Dr.
BenBassat continued. About ClickSoftware ClickSoftware is the
leading provider of mobile workforce management and service
optimization solutions that create business value for service
operations through higher levels of productivity, customer
satisfaction and cost effectiveness. Combining educational,
implementation and support services with best practices and its
industry-leading solutions, ClickSoftware drives service decision
making across all levels of the organization. From proactive
customer demand forecasting and capacity planning to real-time
decision making, incorporating scheduling, mobility and
location-based services, ClickSoftware helps service organizations
get the most out of their resources. With over 100 customers across
a variety of industries and geographies, and strong partnerships
with leading platform and system integration partners -
ClickSoftware is uniquely positioned to deliver superb business
performance to any organization. The company is headquartered in
Burlington, Mass. and Israel, with offices in Europe, and Asia
Pacific. For more information about ClickSoftware, please call
+1-781-272-5903 or 888-438-3308, or visit
http://www.clicksoftware.com/. Contacts: Joanna Giannotti
ClickSoftware, Inc. +1-781-272-5903 x2235 DATASOURCE: ClickSoftware
Technologies Ltd CONTACT: Contacts: Joanna Giannotti,
ClickSoftware, Inc., +1-781-272-5903 x2235,
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