JetBlue Enhances Customer Travel with Family Seating Guarantee
27 Setembro 2023 - 2:15PM
Business Wire
New Family Seating Policy is Latest
Commitment to Elevate Customer Experience
JetBlue (Nasdaq: JBLU), a favorite airline of families for more
than 20 years, has introduced a formal family seating guarantee to
ensure that children aged 13 years and younger can sit next to an
adult traveling with them on the same reservation. This initiative
is part of JetBlue's ongoing commitment to enhance the travel
experience and promote a comfortable and stress-free journey.
“We know traveling with young children can add challenges, and
we want to do everything we can to put parents and families at ease
by providing a smooth trip each time they choose JetBlue,” said
Joanna Geraghty, president and chief operating officer, JetBlue.
“This enhanced family seating policy reflects our commitment to
continue to meet the needs of our customers and provide exceptional
service.”
JetBlue’s family seating guarantee incorporates a new process
that proactively identifies reservations with children and adults
traveling together without prior seating assignments. For no
additional fee, the process will ensure a traveling child is
assigned a seat next to at least one accompanying adult when seats
are available.
Customers who choose JetBlue’s Blue Basic fare, the airline’s
version of basic economy, are included in the family seating
policy. For bookings made within 24 hours of planned travel, seats
may need to be assigned manually by a JetBlue airport crewmember.
All customers are urged to continue to proactively select their
seats at the time of booking to ensure the smoothest travel
experience possible.
For more information and the terms of JetBlue’s family seating
guarantee, click here.
Customer Commitments
JetBlue continues to demonstrate its commitment to enhancing the
customer experience. For over two decades, JetBlue has been known
for its award-winning customer experience and for leading the
industry by being the first and only U.S. airline to voluntarily
create a Customer Bill of Rights.
The Customer Bill of Rights, published back in 2007, is a
transparent document that outlines JetBlue's commitments to its
customers and provides compensation if things do not go as planned.
Last year, JetBlue merged the Customer Bill of Rights into a
larger, more robust customer assurance resource, including the
JetBlue Customer Service Plan.
About JetBlue
JetBlue is New York's Hometown Airline®, and a leading carrier
in Boston, Fort Lauderdale-Hollywood, Los Angeles, Orlando and San
Juan. JetBlue, known for its low fares and great service, carries
customers to more than 100 destinations throughout the United
States, Latin America, the Caribbean, Canada and Europe. For more
information and the best fares, visit jetblue.com.
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JetBlue Corporate Communications Tel: +1.718.709.3089
corpcomm@jetblue.com
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