Revamped solution enhances Microsoft Teams with
advanced telephony, superior mobile experience, SMS, fax,
integrations, and faster performance - no Teams Phone license
required
RingCentral, Inc. (NYSE: RNG), a leading provider of AI-powered
global enterprise cloud communications, video meetings,
collaboration, and contact center solutions, today announced the
next generation of RingCentral for Microsoft Teams 2.0. RingCentral
provides the ultimate flexibility with both direct routing and a
next-gen embedded app for calling, SMS, and fax.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20230508005261/en/
RingCentral for Microsoft Teams 2.0
provides a next-gen embedded app for calling, fax, and other
functions. (Graphic: Business Wire)
The solution brings RingCentral’s world-class cloud PBX
capabilities into Microsoft Teams with a fully native experience,
and without requiring a second application. This means that end
customers can now enjoy RingCentral’s renowned 99.999% reliability,
global availability, and industry-leading features and third-party
integration capabilities entirely within Teams’ single pane of
glass.
RingCentral for Microsoft Teams 2.0 delivers a significantly
enhanced, purpose-built experience with innovative features that
boost productivity, including voicemail transcription, call
recording, bi-directional presence sync, unified contact search,
and can be coupled with RingCentral Contact Center™, one of the
world’s leading contact center solutions.
"Many businesses have standardized on Teams for internal
collaboration, but when it comes to advanced communications,
customers often seek out third-party solutions," said Mo Katibeh,
President and COO of RingCentral. “When customer communications are
critical, businesses look to RingCentral, given our reputation for
99.999% reliability and our robust and advanced telephony
capabilities. We’re excited to deliver this next generation of
RingCentral for Microsoft Teams, and empower customers with faster
performance, deeper integration, a new mobile experience, and
simpler admin tools.”
Why Microsoft Teams Customers are Choosing
RingCentral
Telephony remains a critical component of hybrid work
communications. In a recent third party study1 of 17,000 people,
results revealed that phone is now the #1 preferred customer
communication channel, overtaking email. The majority of Microsoft
Teams customers have Microsoft 365 E1 or E3 licenses, which do not
include telephony and require customers to purchase a calling plan
or a Teams Phone license at additional cost. With RingCentral,
telephony is included with all licenses, and customers have a
cost-effective and robust solution for an integrated, reliable,
cloud-based phone service for Microsoft Teams that offers advanced
telephony features, such as call routing, custom call queues,
automatic call recording, over 330 pre-built integrations, and
industry-leading analytics. In addition, RingCentral provides a
smart sidecar panel for quick access to key contacts and advanced
call features, like monitor, whisper, barge-in, and queue
management, all available on desktop and mobile devices.
“Most Microsoft Teams users do not have access to integrated
calling capabilities, which means they can't use Microsoft Teams to
place calls outside the organization or to customers,” said Irwin
Lazar, President and Principal Analyst at Metrigy. “As Teams users
evaluate alternative telephony approaches, more than 47% are
choosing to use a UCaaS provider, such as RingCentral, to enable
calling capabilities for Microsoft Teams. RingCentral options for
Microsoft Teams provide flexible, and highly reliable, deployment
options and the ability to integrate enterprise-grade telephony and
SMS, fax, analytics, CRM integrations, and other capabilities into
a Microsoft Teams deployment.”
Thousands of organizations, especially in industries where
customer engagement is critical and communication downtime means
major disruption to revenue and operations, have already selected
RingCentral for Microsoft Teams for its superior reliability,
advanced cloud telephony capabilities, analytics, app integrations,
and more. RingCentral for Microsoft Teams 2.0 offers faster load
times and a streamlined user interface, resulting in an improved
user experience, along with robust capabilities and
flexibility.
Key capabilities of the RingCentral for Microsoft Teams 2.0
next-gen solution include:
- Bi-directional presence sync provides user availability
wherever communication happens: Presence status is
automatically detected and synced between Microsoft Teams and
RingCentral, including hardphones, helping users avoid needless
interruptions.
- New unified contact searching from RingCentral and Microsoft
directories: Contacts from both Microsoft and RingCentral
directories are now searchable in RingCentral for Microsoft Teams
2.0. This ensures callers can always find the right contact without
app switching.
- Industry-leading, out-of-the-box analytics for every
department - no Power BI license or specialized services
needed: RingCentral offers world-class calling analytics for IT
with in-depth, real-time quality-of-service reporting. It’s paired
with powerful, customizable business analytics for sales,
marketing, finance, and every line of business to deliver
actionable insights.
- Extensive set of telephony app integrations to connect CRMs
and business apps: Automate critical workflows with powerful
telephony integrations that can help an organization’s sales reps,
customer success teams, IT support, and other telephony users
automate menial tasks.
- Deep integration with Teams mobile app: Users can place
and receive calls through the RingCentral integration in the
Microsoft Teams mobile app, extending the value of the integration
beyond the desktop.
- A certified contact center solution for Microsoft Teams:
Customers can complement their integrated business telephony with
an AI-powered contact center within Microsoft Teams to have all of
their business communications under a single pane of glass.
- A fully-integrated advanced telephony experience in
Teams: Receptionists, executive assistants, salespeople, and
inbound call agents require advanced phone features such as a smart
sidecar panel for quick access to key contacts, monitor, whisper,
barge-in, and queue management.
- Over 19 quarters of secure, compliant 99.999% uptime:
RingCentral’s market-leading 99.999% uptime (less than 6 mins of
annual downtime) ensures business doesn’t stop. Users can always
access RingCentral through mobile and desktop apps and their
browser to ensure they stay connected, even when other services
experience outages, preventing lost revenue and keeping business
running.
“Our partnership with RingCentral serves the dual purpose of
enhancing both our internal employee experience and customer
experience,” said Jason Ruddock, Senior Director, Workforce
Planning at UKG, a leader in cloud computing workforce management
and human capital management solutions. “RingCentral's integration
with Microsoft Teams has been crucial in achieving this goal as it
seamlessly integrates with our existing workflows, enabling
efficient communication and collaboration across departments and
with customers. By leveraging RingCentral, we ensure that our teams
have access to the necessary tools to deliver exceptional service
and support, regardless of their location.”
Availability
The new RingCentral for Microsoft Teams 2.0 solution will be
available in open beta at the end of May and generally available
this summer. Learn more about RingCentral for Microsoft Teams 2.0
on the RingCentral website.
About RingCentral
RingCentral is a leading global provider of cloud-based business
communications and collaboration solutions that seamlessly combine
phone, messaging, video meetings, and contact center. RingCentral
empowers customers with AI-powered conversation intelligence that
unlocks insights from their interaction data to accelerate business
outcomes. With decades of expertise in reliable and secure cloud
communications, RingCentral has earned the trust of millions of
customers and thousands of partners worldwide. Visit
ringcentral.com to learn more.
__________________________ 1 Salesforce “State of the Connected
Customer” Fifth Edition Study, page 16
© 2023 RingCentral, Inc. All rights reserved. RingCentral,
RingCentral Contact Center and the RingCentral logo are trademarks
of RingCentral, Inc.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20230508005261/en/
Brett Smith brett.smith@ringcentral.com 980-580-2430
Ringcentral (NYSE:RNG)
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