Appen Launches AI Chat Feedback and Benchmarking Solutions for Enhanced LLM Evaluation
23 Agosto 2023 - 10:14AM
Business Wire
Appen Enables Enterprises to Build More Complex
Conversational AI Solutions
Appen Limited (ASX:APX), a leading provider of high-quality data
for the AI lifecycle, today announced the launch of two new
products that will enable customers to launch high-performing large
language models (LLMs) whose responses are helpful, harmless and
honest to reduce bias and toxicity. These solutions are:
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- AI Chat Feedback — empower domain experts to assess a
multi-turn live conversation, enabling them to review, rate and
rewrite each response.
- Benchmarking — a solution designed to help customers
evaluate model performance across various dimensions, such as model
accuracy, toxicity, etc.
The rise of LLM-based chatbots and assistants has accelerated
demand for more sophisticated conversational AI that can support
multiple tasks. It is important to test a LLMs contextual
understanding and coherence in complex conversations that extend
over multiple turns or dialogues, mirroring real-world
applications. This will help identify strengths and weaknesses in
handling extended interactions, ultimately enhancing the quality of
user experiences and the model's practical utility. Appen’s AI Chat
Feedback manages the end-to-end flow of data through multiple
rounds of evaluation and provides customers required data to help
improve models.
Appen’s Benchmarking tool solves an inflection point businesses
face while under pressure to enter the AI market quickly: how to
determine the right LLM to choose for a specific enterprise
application. Model selection has strategic implications for many
dimensions of an application including user experience, ease of
maintenance and profitability. With the Benchmarking solution,
customers can evaluate the performance of various models along
commonly used or fully custom dimensions. Combined with a curated
crowd of Appen’s AI Training Specialists, the tool evaluates
performance along demographic dimensions of interest such as
gender, ethnicity and language. A configurable dashboard enables
efficient comparison of multiple models across various dimensions
of interest.
“As AI Chatbots grow more advanced, the stakes are higher for
enterprises to get them right before they’re released into the
world, or they risk harmful biases and dangerous responses that
could have long-term impacts on the business,” said Appen CEO
Armughan Ahmad. “Appen’s new evaluation products provide our
customers with an essential trust layer that ensures they are
releasing AI tools that are truly helpful and not harmful to the
public. This trust layer is backed by robust datasets and processes
that have proven effective in our 27 years of AI training work, and
a team of over a million human experts who are attending to the
nuances of the data.”
Human feedback has been shown to be critical to the performance
of LLM models. Appen’s world-class technology is reinforced by its
global crowd of more than 1 million AI Training Specialists who
evaluate datasets for accuracy and bias. The AI Chat Feedback tool
directly connects a LLM output with specialists so that it can
learn from diverse, natural chat data. Appen leveraged its over two
decades of experience with intuitive, efficient annotation
platforms to design a chat interface that demonstrates familiarity
and ease. Specialists chat live with a model, whether a customer’s
model or a third party’s, and rate, flag and provide context for
their evaluation. This white-glove service extends to a
project-dedicated staff who meticulously analyze each batch of
data, uncovering edge cases and optimizing the data quality.
Appen is continually iterating on its products to enable AI
certainty with more advanced capabilities coming soon. If you're
interested in learning more about Appen's new products, please
visit our website at Appen.com or contact our sales team.
About Appen
Appen is the global leader in data for the AI Lifecycle with
more than 27 years’ experience in data sourcing, annotation, and
model evaluation. Through our expertise, platform, and global
crowd, we enable organizations to launch the world’s most
innovative artificial intelligence products with speed and at
scale. Appen maintains the industry’s most advanced AI-assisted
data annotation platform and boasts a global crowd of more than 1
million contributors worldwide, speaking more than 235 languages.
Our products and services make Appen a trusted partner to leaders
in technology, automotive, finance, retail, healthcare, and
government. Appen has customers and offices globally.
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Alexis Koedam appen@codewordagency.com
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