Upcoming ISG Provider Lens™ study evaluates
service providers helping enterprises and the U.S. public sector
adapt to changing workplace requirements
Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm, has launched a research
study examining providers of workplace services and solutions
enabling enterprises and government entities to adapt to
increasingly employee-centric workplaces.
The study results will be published in a series of comprehensive
ISG Provider Lens™ reports: Future of Work – Services, with
individual reports covering six geographic markets, and Future of
Work – Solutions, covering the global market, both geared to
enterprise buyers, and a separate Future of Work – Services report
covering the U.S. public sector.
The reports, scheduled to be released in September, will
evaluate providers of services including workplace strategy and
enablement, next-gen employee experience transformation, managed
end-user technology, continuous productivity support, and smart and
sustainable workplace services, as well as solutions for the large
enterprise, SMB and the public sector markets.
Enterprise and U.S. public sector buyers will be able to use
information from the reports to evaluate their current vendor
relationships, potential new engagements and available offerings,
while ISG advisors use the information to recommend providers to
the firm’s buy-side clients.
The future of work is evolving, with employers mandating
employees’ return to the office and adopting hybrid working models.
Flexibility is the driver of employee satisfaction and
organizational success. Technological advances, notably generative
AI (GenAI), fuel this evolution, promising increased efficiency and
productivity.
“Employees seek the freedom to select both their workspace and
the required technology,” said Iain Fisher, director, ISG Provider
Lens Research. “They need ubiquitous access to devices,
applications, data, workflow, documents and processes, irrespective
of location, all of which requires greater security, collaboration
and communication.”
ISG has distributed surveys to more than 110 providers of future
workplace services for enterprise customers and 60 providers of
these services to the U.S. public sector. Working in collaboration
with ISG’s global advisors, the research team will produce five
quadrants representing the services available for each market:
- Workplace Strategy and Enablement Services, evaluating
providers helping clients provide services including market change
and new business model design, guidance on digital capabilities,
new talent models, integration of local and remote physical
workplaces, physical asset strategy and assessment and
workplace-driven sustainability.
- Collaboration and Next-Gen Experience Services (global
enterprise report) and Next-Gen Employee Experience
Transformation (U.S. public sector report), assessing providers
typically offering services enabling group leaders,
line-of-business (LoB) representatives and CXOs to enhance
collaboration, associating experience with measurable business
results and helping align digital workplace transformation with
worker needs.
- Managed End-User Technology Services, analyzing
providers offering managed services to employ, provision and secure
technologies for end-users and employees, delivering complete
end-user computing services that form the core of the digital
workplace.
- Continuous Productivity Services (including Next-Gen Service
Desk), reviewing providers supporting workforce ability to work
from anywhere, anytime, providing autonomy and constant
connectivity to ensure productivity regardless of location, work
pattern or device.
- Smart and Sustainable Workplace Services, judging
providers supporting smart, IoT-enabled physical workspaces and
assisting clients in achieving sustainability goals, designing,
implementing and managing workspace environments that enhance
operational efficiency, employee well-being and environmental
responsibility.
In addition, ISG has distributed surveys to more than 60
providers of Future of Work solutions globally. This report will
include two quadrants:
- Digital Employee Experience (DEX) Solutions, assessing
providers using technology to measure, analyze, benchmark, manage
and enhance end users’ experience with workplace technologies.
- Connected and Collaborative Work Solutions, evaluating
providers offering software solutions to support working with a
team of remote and in-office employees sharing a virtual workplace,
including content collaboration, project/task management,
note-taking and content creation.
Geographically focused reports from the Future of Work –
Services study will cover the global workplace services market and
examine products and services available in the U.S., the U.K.,
Germany, Switzerland, Brazil and Australia. ISG analysts Mrinal Rai
(Global, U.S.), Kevin Turner (U.K.), Roman Pelzel (Germany), Jochen
Steudle (Switzerland), Cristiane Tarricone (Brazil) and Craig Baty
(Australia) and will serve as authors of the geographic reports,
while Bruce Guptill will serve as author of the U.S. Public Sector
report. Mrinal Rai will author the Future of Work - Solutions
report.
A list of identified providers and vendors and further details
on each study are available in these digital brochures: Future of
Work – Services, Global; Future of Work – Services, U.S. Public
Sector, and Future of Work – Solutions, Global. Companies not
listed as providers can contact ISG and ask to be included in the
study.
All 2024 ISG Provider Lens™ evaluations feature new and expanded
customer experience (CX) data that measures actual enterprise
experience with specific provider services and solutions, based on
ISG’s continuous CX research. Enterprise customers wishing to share
their experience about a specific provider or vendor are encouraged
to register here to receive a personalized survey URL. Participants
will receive a copy of this report in return for their
feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Brazil,
the U.K., France, Benelux, Germany, Switzerland, the Nordics,
Australia and Singapore/Malaysia, with additional markets to be
added in the future. For more information about ISG Provider Lens
research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI, automation, cloud and data analytics; sourcing
advisory; managed governance and risk services; network carrier
services; strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,600
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240326363708/en/
Press: Will Thoretz, ISG +1 203 517 3119
will.thoretz@isg-one.com Julianna Sheridan, Matter Communications
for ISG +1 978-518-4520 isg@matternow.com
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