Modivcare Unveils Integration Hub: Revolutionizing Access to NEMT Benefits
16 Maio 2024 - 11:00AM
Business Wire
Modivcare Inc. (the “Company” or “Modivcare”) (Nasdaq: MODV), a
technology-enabled healthcare services company that provides a
platform of integrated supportive care solutions focused on
improving health outcomes, today announced the launch of its
Integration Hub, a groundbreaking digital platform that
revolutionizes engagement and experience for Medicaid and Medicare
members with non-emergency medical transportation (NEMT)
benefits.
Modivcare’s Integration Hub is an industry-first providing an
extensible modular mobility platform that exposes open Application
Programming Interfaces (API) to its commercial health plan clients,
state Medicaid agencies, and facility partners. Modivcare is
enabling best-in-class digital experiences for its customer’s
members by providing its top user-rated member app experience to
its clients and partners to use as part of their own member tools.
The Integration Hub allows Modivcare clients and partners to design
and build complete ride and benefit management functionality
directly into their own member tools, portals and smartphone apps.
Through this integration, members have access to updated and
accurate trip limit data through ride accumulator, can manage,
book, and track their rides in real time and see their ride history
directly in the client and partner’s portals and apps.
“We are thrilled to announce the launch of Modivcare’s latest
platform enhancements, the Integration Hub, which opens up new
digital engagement channels for our customers, while improving our
ability to help members access the care they need,” said L. Heath
Sampson, President and Chief Executive Officer of Modivcare. “Our
Integration Hub streamlines the process of accessing NEMT benefits
by extending and expanding the access points to meet members where
they are. We are excited to partner with a major health plan in the
development journey who is providing valuable insight into user
experience and requirements for those we serve. We are truly
bridging technology-enabled solutions to our members’ care.”
NEMT is an essential benefit for Medicaid and Medicare members
who often face challenges in managing their NEMT benefits and
scheduling transportation to medical appointments. Members may be
required to make phone calls or download separate apps, leading to
a fragmented and cumbersome user experience. However, Modivcare’s
Member Mobility App addresses many of these user frustrations. The
member app is ranked as a top 20 medical app in the Android store,
top 90 in the apple store and the only industry app earning a
ranking in these stores. Rides scheduled through this app have
resulted in 35% fewer verified complaints and 14% fewer missed
trips than before members had access to the app. By bringing
Modivcare’s proven digital tools directly into its customer’s
native websites, portals, and apps, Modivcare further removes
barriers to access, limiting member’s need to navigate and manage
separate apps, remember vendor names, make phone calls and much
more. The Integration Hub addresses these issues by allowing
channel partners and clients to integrate NEMT benefits and trip
management functionality into their own digital tools through open
API-driven microservices.
The Integration Hub provides immediate confirmation on the
eligibility of transportation requests and enables the scheduling
of approved transport across a spectrum of mobility solutions,
including mass transit, mileage reimbursement, major rideshare
platforms, and commercial NEMT networks. When health plan and
facility partners customize the interface and experience for their
Medicaid and Medicare members, these beneficiaries can access
benefits status, trip limits, trip scheduling, and management
tools.
Launching the Integration Hub marks a significant milestone in
digital engagement and member experience by improving access to
healthcare services for Medicaid and Medicare populations. With its
innovative approach to NEMT benefit management, Modivcare is poised
to make a lasting impact on the lives of millions of individuals
across the country.
About Modivcare
Modivcare Inc. (Nasdaq: MODV) is a technology-enabled healthcare
services company that provides a platform of integrated supportive
care solutions for public and private payors and their members. Our
value-based solutions address the social determinants of health
(SDoH), enable greater access to care, reduce costs, and improve
outcomes. We are a leading provider of non-emergency medical
transportation (NEMT), personal care, and virtual and remote
patient monitoring. To learn more about Modivcare, please visit
www.modivcare.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240516195169/en/
Media Melody Lai Sr. External Communications Manager
media.inquiry@modivcare.com
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