Outsourcing specialized management functions
helps companies ensure network security, connectivity, smooth
upgrades, ISG Provider Lens™ report says
A growing number of enterprises in the U.S. are adopting managed
network services to support AI and other new technologies across
increasingly complex networks, according to a new research report
published today by Information Services Group (ISG) (Nasdaq: III),
a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ Enterprise Managed Network Services
report for the U.S. finds that enterprise networking has become
more challenging in recent years with increasing regulation,
security risks and remote and mobile work. A growing number of
companies rely on managed network services, which can provide
security, network management, cloud connectivity, software-defined
networking and other functions with less need for internal
expertise.
Providers of managed network services are integrating AI and
automation into their solutions to help manage increasingly complex
networks, the report notes. AI-based solutions and automation tools
are being used to enhance network monitoring, troubleshooting and
optimization.
“The rapid evolution of digital technologies, including AI, has
made networks more complex and placed IT organizations under
increasing stress,” said Dieter Thompson, partner and president of
ISG’s Network and Software Advisory business. “The shift toward
outsourced networks reflects a growing need to manage today’s
infrastructure while giving enterprises more freedom to
evolve.”
U.S. enterprises have been at the leading edge of network
outsourcing, with a higher adoption rate than in Europe or Asia
Pacific, ISG says. Many companies began a few years ago by starting
to co-manage networks with service providers, but most have since
migrated to a fully managed approach that eliminates even more
complexity and effort.
Comprehensive suites of network services form a secure
foundation for business transformations while allowing
organizations to focus on their core operations and reducing the
risks associated with network updates, the report says. This can
help enterprises streamline implementations of new technologies
such as generative AI.
With managed connectivity services, companies are adding new
types of connectivity, including VoIP and direct internet access
(DIA), without having to train their own staff, the report says.
There is rising demand for DIA, which gives enterprises a direct,
exclusive ISP link for applications in which performance and
security are critical, such as high-volume data transactions. The
need for VoIP is also growing, as more work becomes remote and
high-speed broadband and 5G networks become available in more
places.
Network as a Service (NaaS) may represent the next step in
managed network services for enterprises, especially midsize
organizations, ISG says. It lets companies rent networking services
that can be easily integrated into current commercial network
deployments across multiple regions. Clients use and pay for the
services as needed. Most large enterprises in the U.S. are
conducting trials of NaaS, but interest is even higher among
midsize companies.
“U.S. enterprises need the flexibility to turn on new networking
capabilities as their business requirements change,” said Jan Erik
Aase, partner and global leader, ISG Provider Lens Research.
“Outsourcing is an increasingly attractive way to achieve this,
especially for midsize companies.”
The report also explores other enterprise network management
trends in the U.S., including the growing importance of
coordinating among management vendors and integrating multiple
clouds.
For more insights into the network management challenges faced
by U.S. enterprises, including rising threats to network security
and the need for organizational change management, see the ISG
Provider Lens™ Focal Points briefing here.
The 2024 ISG Provider Lens™ Enterprise Managed Network Services
report for the U.S. evaluates the capabilities of 33 providers
across three quadrants: Managed Network Services Evolution, Managed
Enterprise Connectivity Solutions (DIA, VoIP & VPN) and Network
as a Service (NaaS).
The report names Accenture, AT&T, Comcast Business, GTT,
Kyndryl and Orange Business as Leaders in all three quadrants. It
names DXC Technology, Verizon Business and Wipro as Leaders in two
quadrants each. Apcela, Colt, HCLTech and Microland are named as
Leaders in one quadrant each.
In addition, Capgemini, Colt and HCLTech are named as Rising
Stars — companies with a “promising portfolio” and “high future
potential” by ISG’s definition — in one quadrant each.
In the area of customer experience, Accenture is named the
global ISG CX Star Performer for 2024 among enterprise managed
network service providers. Accenture earned the highest customer
satisfaction scores in ISG's Voice of the Customer survey, part of
the ISG Star of Excellence™ program, the premier quality
recognition for the technology and business services industry.
A customized version of the report is available from GTT.
The 2024 ISG Provider Lens™ Enterprise Managed Network Services
report for the U.S. is available to subscribers or for one-time
purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Mexico,
Brazil, the U.K., France, Benelux, Germany, Switzerland, the
Nordics, Australia and Singapore/Malaysia, with additional markets
to be added in the future. For more information about ISG Provider
Lens research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI, cloud and data analytics; sourcing advisory; managed
governance and risk services; network carrier services; strategy
and operations design; change management; market intelligence and
technology research and analysis. Founded in 2006, and based in
Stamford, Conn., ISG employs more than 1,600 digital-ready
professionals operating in more than 20 countries—a global team
known for its innovative thinking, market influence, deep industry
and technology expertise, and world-class research and analytical
capabilities based on the industry’s most comprehensive marketplace
data. For more information, visit www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20241213202661/en/
Press: Will Thoretz, ISG +1 203 517 3119
will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG +1 978-518-4520
isg@matternow.com
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