Study also reveals hotels are expanding in-room
offerings to include private concerts and $300 ice cream sundaes
DALLAS, June 6, 2023
/PRNewswire/ -- Today Hotels.com® reveals its inaugural
Room Service Report which finds that demand for the popular amenity
is on the rise according to 45% of U.S. hotels1. The
report surveyed hotel partners around the world to reveal what's
"in" when dining in from the trendiest to the most eccentric
orders, as well as hotels with over-the-top room service options
like a $1600 burger and a
$300 ice cream sundae. Top findings
from the study include:
Experience the full interactive Multichannel News Release here:
https://www.multivu.com/players/English/9170051-hotels-com-inaugural-room-service-report
The weird side of room service
- Hotels revealed their most unusual guest requests, including
"diet" water, melted ice cream, blowfish and a raw fish caught by a
traveler who wanted it cooked to order.
- Top properties are pushing the boundaries of room service to go
beyond food, offering in-room concerts and even a personal
Lego® butler.
Burgers in bed
- Burgers are the most popular room service order not just in the
U.S. (49% of U.S. responses) but also globally, beating out pizza,
club sandwiches, tacos and fries.
- While diners indulge in sushi rolls and lobster tails at
restaurants, 43% of U.S. hotels surveyed say guests prefer more
casual cuisine behind closed doors, ala burgers in bed.
Reveling in room service
- Over a quarter (27%) of U.S. hotels said their guests will go
all-out while ordering in, spending on average more than
$100 for room service.
- Hotels said steak and champagne are the most expensive items on
their room service menus.
How to get free room service
Starting June 12, Hotels.com is
offering guests nationwide a chance to win $100 toward an indulgent room service experience
this summer. Enter by July 12 at
Hotels.com/getroomservice to take advantage of this tempting
offer and for full terms.2
"Room service holds a special place in the hearts of hotel
guests," said Melanie Fish,
spokesperson for Hotels.com. "Whether it's a treat-yourself moment
or must-have after a long day of sightseeing, there's a certain
satisfaction in having someone else foot the bill. That's why we're
covering up to $30,000 in room
service bills this summer, so guests can go all-in on their
favorite in-room experience. And a tip for Hotels.com gold and
silver rewards members – you can find VIP properties where food and
beverage credit is always on the menu in the app."
Notes to the Editor:
Visual assets: Download images and BROLL here. (photo
credit: Hotels.com)
The 10 most unusual room service requests:
- Diet water
- Melted ice cream
- Blowfish
- Boiled bottled water
- A cooked fish that the guest brought with them
- Cockle popcorn
- No-egg-white omelet
- Rice bowl for a dog
- Bison
- Eggless eggs in hell (shakshuka)
Top properties on the Hotels.com app with out-of-the-ordinary
room service experiences:
- The Milestone Hotel in London,
U.K. – Treat yourself to a world class musical performance
with an in-room concert from the Royal Philharmonic Orchestra.
Suites from $1,500 per night and
orchestra quoted on an individual basis.
- Post Oak Hotel in Houston,
U.S. – Why not get a taste of the ultimate hotel burger: The Post
Oak Hotel serves "The Black Gold Burger," which has 16 ounces of
Wagyu beef, seared foie gras, and black truffle in a caviar-infused
black and 24K gold brioche bun. It
will only set you back a whopping $1,600! Rooms from $540 per night.
- Ashford Castle in Co. Mayo,
Ireland – Room service isn't just for grown-ups at Ashford
Castle. Travelers can request a Lego butler and pick from a
selection of sets, to be delivered on a silver tray to your room.
Rooms from $856 per night with a €40
local currency fee for the Lego butler.
- Park Lane New York in New York
City, U.S. – What's better than on-demand caviar on
Billionaire's Row in the city? Dial "5" to make a request on the
hotel's Caviar Hotline. Rooms from $373 per night, and caviar pricing varies.
- InterContinental Bora Bora Resort and Thalasso Spa in
Bora Bora, French Polynesia – Here, it's not just about
what is being delivered to your door … it's about how it's
being delivered. You can request an exquisite meal for two to be
delivered to the deck of your overwater villa in a traditional
outrigger canoe. Villas from $1,424
per night.
- The Plaza Hotel in New York
City, U.S. – This hotel is home to one of the most famous
room service orders: the Home Alone sundae, featuring 16 scoops of
ice cream and layers of toppings for $300. Rooms from $761 per night.
- Four Seasons in Chicago, U.S.
– Here, the Ice Cream Man makes in-room ice cream-delivery dreams
possible for the young and young-at-heart. Rooms from $570 per night.
- Kylin Villa Resort Jeju, South
Korea – A room service experience where the camera eats
first: This resort sets room service orders on a picturesque
floating display in villas with private pools. Rooms from
$170 per night.
- DogHouse Columbus Hotel in Columbus, U.S. – This dual-purpose brewery and
hotel features in-room beer taps and a mini fridge in the bathroom
stocked with "shower beer." Rooms from $190 per night.
1 Methodology: This survey was conducted online from
April 5-23, 2023, among 473 hotels in
the U.S., U.K., France,
Canada, Mexico, South
Korea, Japan, Norway, Sweden and Denmark, amongst hotels currently offering
in-room dining.
2 NO PURCHASE NECESSARY. Legal residents of the US at
least 18+ years old. Ends July 12,
2023. To enter and for Official Rules, including odds, and
prize descriptions visit https://www.hotels.com/lp/b/roomservice.
Void where prohibited. Sponsor: Hotels.com
About Hotels.com® (or Hotels.com™)
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guest reviews and an app so easy to use that it's been downloaded
70 million times, you can be sure to find the perfect place for
you.
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of Hotels.com, LP. All other trademarks are property of their
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SOURCE Hotels.com