New hub for integrations extends the
capabilities of LivePerson's Conversational Cloud, making it simple
to unlock the full potential of AI-powered conversations
NEW
YORK, July 25, 2023 /PRNewswire/ --
LivePerson (Nasdaq: LPSN), a global leader in Conversational
AI, today announced the launch of LivePerson Marketplace, a hub for
cutting-edge integrations that extend the capabilities of the
company's award-winning Conversational Cloud. With an array of apps
built by LivePerson and its trusted partners, LivePerson
Marketplace empowers businesses to unlock the full potential of
AI-powered conversations at massive scale.
LivePerson Marketplace makes it easy to seamlessly
integrate the Conversational Cloud with other leading enterprise
software platforms — putting conversations at the center of your
business. Bringing these powerful solutions together means
enterprises can get the most value out of LivePerson's open
platform, create improved end-customer experiences, and drive
better business outcomes.
"The debut of LivePerson Marketplace represents a major
milestone in our commitment to power better digital conversations
for the world's top brands," said Dan
Sincavage, Senior Vice President, Global Partnerships at
LivePerson. "As an open platform, the Conversational Cloud already
connects to CRMs, third-party NLUs, telephony systems,
personalization engines, all of the communication channels that
customers prefer, and other CX tools. We're excited to introduce
this dynamic ecosystem to create even more powerful integrations
for businesses working with us and our trusted partners."
LivePerson Marketplace launches with several apps that connect
LivePerson's Conversational Cloud to other leading CX platforms.
Integrations available now include Adobe, Afiniti, Alvaria,
Celonis, Cisco, Contentsquare, Helium, Medallia, Microsoft
Dynamics, Salesforce Marketing Cloud, ServiceNow, and Yext Search.
Vertical-specific integrations for retail, travel, financial
services, and more will come online in the following months.
"We're thrilled to become a launch partner for LivePerson
Marketplace," said Alex Glanz,
Executive Vice President of Strategy at Medallia, a market leader
in customer and employee experience. "Our integration makes it
simple for businesses to seamlessly merge Conversational AI with
customer experience management to deliver exceptional personalized
experiences at scale."
"As customer preferences for digital-first experiences continue
to grow, enterprise brands must embrace strategies for empowering
digital-first and digital-only workforces," said Darryl Kelly, Chief Strategy Officer at Alvaria,
a leader in enterprise customer experience and workforce engagement
management. "Together, Alvaira and LivePerson help the world's
largest enterprise brands schedule, forecast, and engage a
holistic, multi-channel workforce through our seamless
integration."
By fostering collaboration with visionary partners, LivePerson
Marketplace opens up new avenues for CX leaders to innovate, adapt,
and stay ahead. To get started unlocking the full potential of
AI-powered enterprise conversations, visit the LivePerson
Marketplace.
About LivePerson, Inc.
LivePerson (NASDAQ: LPSN) is
the global leader in enterprise conversations. Hundreds of the
world's leading brands — including HSBC, Chipotle, and Virgin Media
— use our award-winning Conversational Cloud platform to connect
with millions of consumers. We power nearly a billion
conversational interactions every month, providing a uniquely rich
data set and safety tools to unlock the power of Conversational AI
for better business outcomes. Fast Company named us the #1
Most Innovative AI Company in the world. To talk with us or our AI,
please visit liveperson.com.
Media Contact:
Mike Tague
mtague@liveperson.com
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SOURCE LivePerson, Inc.