Grid Dynamics Releases Composable Commerce Help Desk Starter Kit to Fill Market Gap in Customer Support
13 Junho 2024 - 7:15AM
Business Wire
Key Takeaways:
- Grid Dynamics’ new Composable Commerce Help Desk Starter Kit
enables exceptional customer support capabilities for clients
replacing legacy systems with composable architectures.
- Customer expectations and business requirements for customer
support have matured, and the Composable Commerce Help Desk Starter
Kit helps Grid Dynamics’ clients meet the complexity of these
modern demands.
- The Composable Commerce Help Desk Starter Kit is an MVP
accelerator, which Grid Dynamics can deploy for clients in 1-2
months, enabling rapid business value and improved operational
efficiency.
Grid Dynamics Holdings, Inc. (NASDAQ: GDYN) (Grid Dynamics), a
leading provider of technology consulting, platform and product
engineering, AI, and advanced analytics services, announces the
launch of its Composable Commerce Help Desk Starter Kit. This
innovative starter kit, including a minimum viable product (MVP)
deployable in 1-2 months, empowers businesses to deliver
exceptional customer support experiences by efficiently managing
customer profiles, processing refunds, and handling a myriad of
order- and support-related issues.
Businesses transitioning from monolithic solutions to MACH
(Microservices, API-first, Cloud-native, and Headless)
architectures face significant challenges in maintaining
comprehensive and responsive customer support. Traditional customer
support platforms, while comprehensive, are often rigid and
outdated, and lack the flexibility and modern features needed to
support today’s customer needs. One of the critical gaps in the
composable commerce landscape is the absence of a customer support
solution that can seamlessly integrate with composable commerce
packaged business capabilities (PBCs). To address the market gap,
Grid Dynamics created the Composable Commerce Help Desk Starter Kit
that powers Freshdesk with commerce customer support capabilities
via extensible components pre-integrated with commercetools. The
starter kit embraces MACH architecture principles, offering
flexibility to integrate with various modular components, unify
customer interactions, streamline support processes, and provide
personalized experiences.
“By enabling businesses to replace outdated legacy systems with
modern, composable architectures, the Composable Commerce Help Desk
Starter Kit offers a proven, scalable customer support solution
that can be rapidly deployed. The API-first approach and open
architecture of the Help Desk Starter Kit are designed with
business flexibility in mind, ensuring it is truly future-proof. It
is very friendly to 3rd party integrations and unlocks modern,
AI-driven customer support experiences. This not only meets the
sophisticated demands of today’s customers but also drives
operational efficiency and business value,” said Eugene Steinberg,
Technical Fellow at Grid Dynamics.
Visit this page to learn more about this Composable Commerce
Help Desk Starter Kit and watch a demo video highlighting its
versatility and business value. This starter kit is the latest
example of Grid Dynamics’ innovation and engineering excellence in
support of its GigaCube growth strategy. Schedule a discovery
session with the digital commerce experts from Grid Dynamics.
About Grid Dynamics
Grid Dynamics (NASDAQ: GDYN) is a leading provider of technology
consulting, platform and product engineering, AI, and advanced
analytics services. Fusing technical vision with business acumen,
we solve the most pressing technical challenges and enable positive
business outcomes for enterprise companies undergoing business
transformation. A key differentiator for Grid Dynamics is our 8
years of experience and leadership in enterprise AI, supported by
profound expertise and ongoing investment in data, analytics,
application modernization, cloud & DevOps, and customer
experience. Founded in 2006, Grid Dynamics is headquartered in
Silicon Valley with offices across the Americas, Europe, and India.
Follow us on LinkedIn.
Forward-Looking Statements
This communication contains “forward-looking statements” within
the meaning of Section 27A of the Securities Act of 1933 and
Section 21E of the Securities Exchange Act of 1934 that are not
historical facts, and involve risks and uncertainties that could
cause actual results of Grid Dynamics to differ materially from
those expected and projected. These forward-looking statements can
be identified by the use of forward-looking terminology, including
the words “believes,” “estimates,” “anticipates,” “expects,”
“intends,” “plans,” “may,” “will,” “potential,” “projects,”
“predicts,” “continue,” or “should,” or, in each case, their
negative or other variations or comparable terminology. These
forward-looking statements include, without limitation, quotations
and statements regarding our Composable Commerce Help Desk Starter
Kit, our product capabilities, and our company’s future growth
including with customers and GigaCube strategy.
These forward-looking statements involve significant risks and
uncertainties that could cause the actual results to differ
materially from the expected results. Most of these factors are
outside Grid Dynamics’ control and are difficult to predict.
Factors that may cause such differences include, but are not
limited to, any factors limiting our product capabilities, the
benefits of our products, and our company’s growth strategy.
Grid Dynamics cautions that the foregoing list of factors is not
exclusive. Grid Dynamics cautions readers not to place undue
reliance upon any forward-looking statements, which speak only as
of the date made. Grid Dynamics does not undertake or accept any
obligation or undertaking to release publicly any updates or
revisions to any forward-looking statements to reflect any change
in its expectations or any change in events, conditions or
circumstances on which any such statement is based. Further
information about factors that could materially affect Grid
Dynamics, including its results of operations and financial
condition, is set forth under the “Risk Factors” section of the
Company’s quarterly report on Form 10-Q filed May 2, 2024, and in
other periodic filings Grid Dynamics makes with the SEC.
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version on businesswire.com: https://www.businesswire.com/news/home/20240613570117/en/
Media Contact: Cary Savas +1 (650) 523 5000
csavas@griddynamics.com
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