Travel Company Uses Verint Bots for 95 Percent of Their Customer Bookings
18 Junho 2024 - 9:30AM
Business Wire
Verint IVA Delivers Industry Leading Self-Service Containment
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Verint® (NASDAQ: VRNT), The CX Automation Company™, today
announced that a leading U.S. travel company has been using Verint
bots to achieve successful self-service containment of 95 percent
of their customer interactions.
The travel company is using Verint’s AI-powered IVA to handle
six million digital customer interactions per year related to
travel booking, changes and cancellations. The company also
reported positive customer experiences when their customers
interacted with the Verint bots.
“Verint IVA continues to deliver a dramatic impact on business
outcomes across many industries. Brands can better serve their
customers, lower operating costs and drive incremental revenue,”
says Verint’s Heather Richards, vice president, go-to-market
strategy. “Today, Verint’s customers can deploy Verint IVA within
30-days and can quickly benefit from AI business outcomes such as a
20 percent increase in their self-service containment rate.”
Visit Verint Intelligent Virtual Assistant to learn more.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX)
automation. The world’s most iconic brands - including more than 80
of the Fortune 100 companies - use the Verint Open Platform and our
team of AI-powered bots to deliver tangible AI business outcomes
across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by
Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs and statements of similar
effect relating to Verint Systems Inc. These forward-looking
statements are not guarantees of future performance and they are
based on management's expectations that involve a number of risks,
uncertainties and assumptions, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the fiscal
year ended January 31, 2024, and other filings we make with the
SEC. The forward-looking statements contained in this press release
are made as of the date of this press release and, except as
required by law, Verint assumes no obligation to update or revise
them or to provide reasons why actual results may differ.
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COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT
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version on businesswire.com: https://www.businesswire.com/news/home/20240618533901/en/
Media Relations Sue Huss sue.huss@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
Verint Systems (NASDAQ:VRNT)
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