Verint Wins AI Breakthrough Award for “Best Virtual Agent Solution”
26 Junho 2024 - 11:15AM
Business Wire
The Company Continues to be Recognized for AI Innovation
Delivering Tangible AI Business Outcomes
Verint® (NASDAQ: VRNT), The CX Automation Company™, today
announced that its Verint Intelligent Virtual Assistant (IVA) has
been honored as the “Best Virtual Agent Solution” in the seventh
annual AI Breakthrough Awards program. This accolade, presented by
prominent market intelligence organization AI Breakthrough,
recognizes the best companies, technologies and products in the
Artificial Intelligence (AI) industry.
Available on the Verint Open Platform, the Verint IVA solution
increases CX automation by delivering personalized, human-like
interactions across digital and voice channels. Verint IVA boosts
containment rates and powers advanced interaction routing to drive
tangible and measurable return on investment.
"Verint's open platform approach delivers significant AI-driven
business outcomes and proven ROI for organizations," says Jasen
Williams, senior vice president, global marketing at Verint. "This
award recognizes our unique, proven ability to drive AI outcomes
now for clients, reducing operating cost and elevating CX."
The mission of the AI Breakthrough Awards is honoring excellence
and recognizing the innovation, hard work and success in a range of
AI and machine learning related categories.These include Generative
AI, Computer Vision, AIOps, Deep Learning, Robotics, Natural
Language Processing, industry-specific AI applications and more.
This year’s program attracted more than 5,000 nominations from over
20 countries throughout the world.
“Customers expect excellent experiences regardless of how they
contact companies, including automated channels. This has
necessitated sophisticated conversational AI that works on voice,
digital and messaging channels,” said Steve Johansson, managing
director, AI Breakthrough. “Congratulations to Verint on winning
Best Virtual Agent Solution.”
Visit Verint Intelligent Virtual Assistant to learn more.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX)
automation. The world’s most iconic brands – including more than 80
of the Fortune 100 companies – use the Verint Open Platform and our
team of AI-powered bots to deliver tangible AI business outcomes
across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by
Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2024, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, VERINT DA VINCI, THE CUSTOMER ENGAGEMENT COMPANY,
BOUNDLESS CUSTOMER ENGAGEMENT, AND THE ENGAGEMENT CAPACITY GAP are
trademarks of Verint Systems Inc. or its subsidiaries. Verint and
other parties may also have trademark rights in other terms used
herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20240626709718/en/
Media Relations Sue Huss sue.huss@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
Verint Systems (NASDAQ:VRNT)
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