American Water (NYSE: AWK), the largest regulated water and wastewater utility company in the U.S., helps keep life flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to customers. However, if emergencies or other issues arise that may impact service, we have several tips to help keep customers informed.

  • Sign Up for Notifications: Update your contact information and/or sign up to receive emergency and general alerts:
    • Direct Customers: Sign up to receive notifications via phone, text or email at MyWater. While there, update your contact information online to help ensure we can reach you.
    • Non-Account Holders: If you live, rent, work or spend time in a community served by American Water, but are not a direct customer, sign up for CodeRED to receive water-related alerts. Text WATER to 99411 or visit AWCodeRed.com.
  • Stay Alert: To check the real-time status of impacts to your water service, visit the following:
    • Online Alerts: View current emergency alerts for your state. You can find the “Alerts” icons on your state homepage.
    • Customer Advisory Map: Allows you to search your address to see if an active service alert is impacting your area.
  • Report an Emergency: If there is an urgent water service issue in your area that’s not listed on your state homepage, report it online so we can help resolve the issue: emergency.amwater.com. Direct customers can also report emergencies via MyWater.

Learn more about American Water here.

About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, X and Instagram.

Media Contact: Alicia Barbieri Director, Communications and External Affairs American Water (856) 676-8103 alicia.barbieri@amwater.com

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