Zoom and Mitel announce strategic partnership to deliver differentiated AI-first hybrid communications and collaboration solution for enterprises worldwide
18 Setembro 2024 - 10:00AM
Today, Zoom Video Communications, Inc. (NASDAQ: ZM) and Mitel, a
global leader in business communications, announced a strategic
partnership designed to empower enterprises worldwide with a unique
hybrid cloud solution that combines Zoom Workplace and Zoom AI
Companion with Mitel’s flagship communications platform in a
modern, deeply integrated communication experience. The partnership
will address growing enterprise demand for hybrid unified
communications (UC) deployments with a “best-of-both-worlds”
solution that delivers security and control for mission-critical
communications alongside exceptional collaboration to enhance
business productivity. The partnership will introduce a Zoom-first
experience within Mitel’s hybrid portfolio, including access to the
full Zoom Workplace platform, which works seamlessly with existing
Mitel investments.
Modern work continues to evolve, with 82% of leaders planning to
make their working styles more flexible in the next two years.* As
these changes and the desire to improve employee productivity and
customer engagement accelerate, the demand for greater flexibility
and modern collaboration solutions is increasing. Enterprises need
AI-first solutions that will help drive their business forward,
while also maintaining a level of control, regulatory compliance,
and security for their mission-critical communications. This
complex balance of control and flexibility is prompting 91% of
enterprises to prioritize a hybrid approach for their business
communications.**
Leveraging Mitel’s Common Communication Framework, the unique
Zoom-Mitel offering will deliver a fully embedded, feature-rich
experience without add-ons or plug-ins, including UC and mobile app
integration, hardware device-level integration, and advanced
business process capabilities like bi-directional presence,
call-to-video escalation, and centralized user provisioning and
administration. Additionally, users will gain access to Zoom Phone
with embedded support for Mitel PBX platforms, whether deployed
on-premises or in the cloud. It also creates a compelling
opportunity for Mitel’s more than 70 million global end-users to
elevate their collaboration experience by allowing them to
seamlessly access Zoom AI Companion***, Meetings, Team Chat, and
more while leveraging their existing Mitel investments.
Partnership highlights:
- Establishes Zoom as Mitel’s exclusive UCaaS offering within its
overall UC portfolio for customers of all sizes.
- Enables Mitel’s sales teams and over 7,000 partners globally to
cross-sell the Zoom-first experience as a core part of the unique
hybrid solution or to help customers migrate to Zoom if UCaaS is
their preferred deployment model.
- Enables Zoom sales teams to sell Mitel’s award-winning devices
for Mitel hybrid customers requiring physical endpoints.
- Supports growing customer demand for hybrid capabilities that
“just work” across on-premises and private and public cloud models,
offering flexibility, security, and control within the
enterprise.
- Provides on-premises enterprise companies an opportunity to
introduce industry-leading collaboration capabilities through a
model and pace that suits their needs.
“As organizations continue to prioritize hybrid UC deployments,
it is critical that users across the globe have access to AI-first,
reliable, and seamless collaboration solutions. Together, Zoom and
Mitel are now able to address the largest segment of today’s
communications market, particularly in EMEA, strengthening growth
potential and enabling more users worldwide to reimagine the ways
in which they work,” said Eric S. Yuan, founder and CEO of Zoom.
“Like Zoom, Mitel has a customer-first approach where providing a
best-in-class, collaborative working environment is of the utmost
importance. I look forward to watching this partnership progress
and continuing to work closely with Mitel to meet the evolving
needs of our users.”
“Effective communication and collaboration are the lifeblood of
modern organizations, but they become transformative when tailored
to meet each customer’s unique business objectives. Flexibility and
choice are at the heart of every Mitel solution and partnering with
Zoom strengthens our ability to deliver on that promise for
customers around the world,” said Tarun Loomba, president and CEO
of Mitel. “Zoom has a deep understanding of the enterprise market
and the flexibility required to support the complex, nuanced needs
of today’s distributed workforce. As hybrid communications emerge
as the future of business, we see this partnership as a catalyst
for driving innovation and growth, together with the Zoom
team.”
The joint solution will be generally available for customers in
the first half of 2025. Advanced capabilities are underway as part
of the multi-phase partnership plan, and continued enhancements are
being planned.
“This partnership recognizes the value of hybrid communications.
The reality of modern business, today, is that requirements will
change and get more complex,” said Dave Michels, founder and lead
analyst, TalkingPointz. “Mitel offers powerful private cloud and
single-tenant voice solutions, and Zoom has excellent enterprise
video and team chat. Together, they create a seamless solution
without putting an integration burden on the customer. This
partnership brings the best of hybrid communication to market for
those looking not to sacrifice flexibility, control, and
resiliency, globally.”
* According to an August 2024 global survey conducted by Zoom
and Reworked INSIGHTS titled, “Navigating the Future of Work:
Global Perspectives on Hybrid Models and Technology.” ** According
to a June 2024 global survey of 1,954 organizations conducted by
Mitel and Techaisle.***Included at no additional cost with the paid
services assigned to Zoom accounts. Zoom AI Companion may not be
available for all regions and industry verticals.
About ZoomZoom’s mission is to provide one
platform that delivers limitless human connection. Reimagine
teamwork with Zoom Workplace — Zoom’s open collaboration platform
with AI Companion that empowers teams to be more productive.
Together with Zoom Workplace, Zoom’s Business Services for sales,
marketing, and customer care teams, including Zoom Contact Center,
strengthen customer relationships throughout the customer
lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ: ZM)
and headquartered in San Jose, California. Get more information at
zoom.com.
About MitelA global market leader in business
communications powering more than two billion business connections,
Mitel helps businesses and service providers connect, collaborate
and provide innovative services to their customers. Our innovation
and communications experts serve business users in more than 100
countries. For more information, go to www.mitel.com and follow us
on LinkedIn and Twitter @Mitel.
Zoom Public RelationsRachel
Shatzpress@zoom.us
Mitel Public RelationsTrever Kerr,
AmericasSandrine Quinton, Europe and Asia
pr@mitel.com
Zoom Communications (NASDAQ:ZM)
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