One of the world’s largest police forces,
handling over seven million emergency incidents annually, turns to
NICE to modernize voice recording and incident reconstruction
NICE (Nasdaq: NICE) today announced that the Carabinieri
(Arma dei Carabinieri), Italy’s national police force headquartered
in Rome, Italy, is deploying NICE Inform, one of the solutions in
NICE’s Evidencentral platform, to modernize and improve the
reliability of voice recording and incident reconstruction for 514
emergency communication centers across Italy which handle over
seven million emergency calls annually. With 110,000 sworn
officers, the Carabinieri is one of the largest police forces in
the world.
Used by over 3,000 public safety agencies worldwide, NICE Inform
provides a single system of record for incident information. NICE
Inform empowers public safety agencies to find the truth that’s
hidden in incident information faster through reliable data
capture, fast, accurate incident reconstruction, and automated
quality assurance.
The Carabinieri’s 514 emergency communication centers are a
vital link in enforcing law and order and fighting all forms of
crime, as well as responding to any type of disaster. With NICE
Inform, the Carabinieri is now able to reliably capture and
efficiently manage all call and radio emergency communications for
remote control rooms from its central headquarters in Rome, with
instant access to incident information from any location, to
support emergency responses, investigations, evidence requests, and
officer and operator trainings. When full reviews of incidents are
necessary, NICE Inform automatically pulls incident data into a
timeline view, so managers can replay incidents and understand what
happened, how and when.
“We are proud to have been chosen by the Carabinieri for this
vital national infrastructure project,” said Chris Wooten,
Executive Vice President, NICE. “When it comes to managing
growing incident information, law enforcement agencies and
emergency communications centers around the globe are increasingly
turning to NICE for incident intelligence. With NICE Inform, they
can capture all of their incident information in one place,
reconstruct incidents more thoroughly and faster, and gain insight
to improve emergency response.”
NICE is deploying the NICE Inform solution for the Carabinieri
in conjunction with Italy-based NICE-certified partner Recording
Enterprise Solutions (RES).
To learn more about NICE’s digital transformation solutions
for Emergency Communications Centers, visit the NICE website by
clicking here or email PSInfo@NICE.com for more information.
About the Carabinieri (Arma dei Carabinieri)
Founded in 1814 and headquartered in Rome, the Carabinieri (Arma
dei Carabinieri) is a police force in Italy with military status.
It reports directly to the Ministry of Defense and conducts
military police duties for other armed forces, provides security of
Italian diplomatic missions abroad, and supports the Ministry of
Interior in activities related to inland public order and security.
It has a nationwide responsibility in enforcing law and order and
in fighting all forms of crime. Furthermore, in case of natural
disasters, the Carabinieri Corps supports civilian agencies in
relief and in public safety operations. With 110,000 sworn
officers, the Carabinieri is one of the largest police forces in
the world, and one of four national forces in Italy.
www.carabinieri.it
NICE Public Safety & Justice
With over 3,000 customers and 30 years of experience, NICE helps
all types of public safety and criminal justice agencies, from
emergency communications and law enforcement to prosecutors and
courts, digitally transform how they manage digital evidence and
data from beginning to end, to get to the truth faster. NICE’s
Evidencentral platform features an ecosystem of integrated
technologies that bring data together to give a single view of the
truth, enabling public safety and justice agencies to do what they
do better – whether it’s responding to incidents, investigating and
building cases, or prosecuting crimes. With comprehensive digital
transformation solutions that can be deployed across entire
counties and states, NICE also helps everyone work better together,
so justice flows more smoothly, from incident to court.
https://www.nicepublicsafety.com
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for
organizations of all sizes around the globe to create extraordinary
customer experiences while meeting key business metrics. Featuring
the world’s #1 cloud native customer experience platform, CXone,
NICE is a worldwide leader in AI-powered self-service and
agent-assisted CX software for the contact center – and beyond.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, partner with NICE to
transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Mr. Wooten, are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the “Company”). In some
cases, such forward-looking statements can be identified by terms
such as “believe,” “expect,” “seek,” “may,” “will,” “intend,”
“should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks
and uncertainties that could cause the actual results or
performance of the Company to differ materially from those
described herein, including but not limited to the impact of
changes in economic and business conditions; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
in making additional acquisitions or difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the
Company’s dependency on third-party cloud computing platform
providers, hosting facilities and service partners; cyber security
attacks or other security breaches against the Company; privacy
concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global
operations, the effect of unexpected events or geo-political
conditions, such as the impact of conflicts in the Middle East that
may disrupt our business and the global economy; the effect of
newly enacted or modified laws, regulation or standards on the
Company and our products and various other factors and
uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the SEC,
including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20240528834195/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, media@nice.com, ET Investors Marty Cohen, +1 551
256 5354, ir@nice.com, ET Omri Arens, +972 3 763 0127, ir@nice.com,
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