Best Buy Unveils My Best Buy Memberships™
11 Maio 2023 - 8:00AM
Business Wire
New My Best Buy Plus™ tier is available June 27
and includes access to exclusive member prices and highly
anticipated product releases, as well as free 2-day shipping and
more for only $49.99/year1
Today, Best Buy is unveiling a new suite of membership options —
My Best Buy Memberships™ — that give customers more freedom
to choose a membership that fits their technology needs, budget and
lifestyle. One of these options includes a new tier, at a more
affordable price, that offers exclusive prices and access to highly
anticipated product releases.
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Best Buy Unveils My Best Buy Memberships™
(Photo: Business Wire)
Our collection of memberships now includes My Best Buy™,
My Best Buy Plus™ and My Best Buy Total™. Each
membership tier has a different set of benefits – ranging from
members-only pricing and deals, access to exclusive sales and
events, 24/7 tech support, product protection, free shipping and
more – and at different price points, giving customers the ability
to choose an option that best fits the convenience, value, support
and protection they're looking for.
"We’ve learned a tremendous amount from our members over the
last couple years, especially that different customers value very
different benefits when it comes to their technology,” said Patrick
McGinnis, SVP of Memberships at Best Buy. “Creating these new
membership options allows us to be there for all of our customers
in the ways that are most important to them.”
Best Buy’s existing membership, Best Buy Totaltech™, launched
nationwide in 2021 and helped shape the tiered My Best Buy
Membership options. Totaltech members engage with Best Buy more
frequently, purchase more of their tech at Best Buy and experience
considerably higher satisfaction rates, especially for tech
support, compared to non-members. Also, members have taken
advantage of benefits in noticeably different ways; for example,
some of our members use member pricing and product protection more
often, while other members more frequently leverage tech support
services. And all members cite free shipping as one of the most
valuable benefits.
As part of the launch of My Best Buy Memberships™ on June 27,
Totaltech will transition to My Best Buy Total™. Current Totaltech
members will receive an email in the coming months with more
details. Members will be able to transition between the My Best
Buy, My Best Buy Plus and My Best Buy Total tiers or cancel their
membership at any time if their tech needs change.
Here’s what customers can expect from each tier:
My Best Buy™ (Free): Our existing membership plan built
for customers who want convenience. My Best Buy includes:
- Free shipping with no minimum purchase2
- Access to purchase history, online order tracking and
up-to-date shipping info
- Quick checkout, save items to keep an ongoing wish list of your
favorite tech
My Best Buy Plus™ ($49.99/year)1: A membership plan built
for customers who want value and access. My Best Buy Plus™ includes
everything you get with My Best Buy, as well as:
- Exclusive member-only prices on thousands of items
- Exclusive access to sales, events and highly anticipated
products
- Free 2-day shipping with no minimum purchase3
- Extended 60-day return and exchange window on most
products4
My Best Buy Total™ ($179.99/year)1: A membership plan
built for customers who want protection and support. My Best Buy
Total™ includes everything you get with My Best Buy Plus, as well
as:
- Geek Squad® 24/7/365 tech support for all your tech—no matter
where you bought it
- VIP priority support any time and access to specially trained
team for advice, customer service and coordination via phone or
chat
- Up to two years of product protection, including AppleCare+, on
most new Best Buy purchases while you’re a member5
- 20% off repairs6
- Promotional service offers from time-to-time like discounted
in-home installation and haul away
Current Totaltech members will continue to receive their
existing membership benefits through the end of their renewal
date.
My Best Buy® Credit Cardmembers get access to even more
benefits, including an exclusive 5% back7 in rewards or flexible
financing options on any purchase made at Best Buy. As a
Cardmember, they also are automatically enrolled into and have
access to My Best Buy (free) membership benefits.
Disclaimers:
1. My Best Buy Plus™ and My Best Buy Total™ memberships
automatically renew and are subject to complete Terms and
Conditions. A My Best Buy™ account is required, subject to the My
Best Buy™ Program Terms. Memberships may be canceled at any
time.
2. Exclusions, terms and conditions apply. See
BestBuy.com/Shipping for details.
3. 2-day shipping not available in all areas. Select items
limited to free standard shipping at the time of purchase.
Limitations apply, including extra days for shipping due to limited
inventory or constrained carrier capacity. Orders to P.O. Boxes may
result in additional shipping time.
4. Members will benefit from a 60 day return and exchange period
on “most products,” as indicated in our Returns and Exchanges
Policy. All other terms and conditions of our Returns and Exchanges
Policy apply, including, for example, the 14 day return period on
activatable devices (select carriers may have a longer return
period). See BestBuy.com/Returns for complete terms and
conditions.
5. Product protection only applies to purchases at Best Buy®.
Terms and conditions apply. The complete Terms and Conditions for
Best Buy Protection and AppleCare+ can be found at
BestBuy.com/ServicesTermsConditions under the “Protection” tab.
Canceling your membership will cancel any remaining months of
protection plan(s). Best Buy Product Protection, Inc. is the
Obligor and Administrator of the Coverage under Best Buy Protection
Plans. The company obligated under AppleCare+ in the United States
is AppleCare Service Company, Inc., an Arizona corporation and
wholly owned subsidiary of Apple Inc., doing business in Texas as
Apple CSC Inc. Service fees apply to Coverage under AppleCare+ and
Best Buy Protection. Claim limits apply to Best Buy Protection.
6. Discount applies to labor only. Fees for necessary parts,
accessories or permits will be charged.
7. Get 2.5 points per $1 spent (5% back in rewards) on
qualifying Best Buy® purchases when you choose Standard Credit with
your Best Buy Credit Card. Points are not awarded on promotional
credit purchases. Does not include tax. Additional limitations may
apply. Subject to My Best Buy™ Program Terms. Subject to change
without notice.
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version on businesswire.com: https://www.businesswire.com/news/home/20230511005015/en/
Katie Klister Press@bestbuy.com
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